Returns
Returns & Satisfaction Guarantee
We stand behind every product we make. If you're not happy, we'll make it right.
30-Day Satisfaction Guarantee
We want you to love your Lakū products. If for any reason you're not completely satisfied with your purchase, you have 30 days from the date of delivery to request a return. No fine print, no hassle.
How to Start a Return
Starting a return is simple:
- Contact us at info@lakucosmetics.com with your order number and the reason for your return.
- Our team will respond within 1–2 business days with return instructions.
- Ship the product back to us following the provided instructions.
- Once we receive and inspect the return, we'll process your refund or exchange.
Return Conditions
To be eligible for a return:
- The return must be initiated within 30 days of delivery.
- Products must be at least 50% unused (we understand you need to try them to know if they work for you).
- Products must be returned in their original packaging when possible.
Refunds
Once your return is received and inspected, we will process your refund to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
No restocking fee. Ever. We believe if a product isn't right for you, you shouldn't be penalized for it.
Exchanges
Would you prefer a different product instead of a refund? We're happy to offer exchanges. Just let us know what you'd like to swap for when you contact us, and we'll arrange it. If the replacement product is a different price, we'll adjust accordingly.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately at info@lakucosmetics.com with a photo of the issue. We'll send a replacement at no cost to you — no return required.
Questions?
We're here to help with anything you need. Reach out anytime at info@lakucosmetics.com or visit our contact page.